What You'll Do

• Represent the GSW brand to a diverse range of clients using your product and industry knowledge.
• Manage inbound customer inquiries and help identify opportunities to acquire new clients.
• Build and maintain relationships with hockey teams, sports organizations, schools, clubs, associations and other customers.
• Operate as the lead point of contact for any and all matters specific to your customers.
• Assist customers with jersey, apparel and customization options from initial inquiry through to completed order.
• Handle order entry and processing, plus follow up with customers upon delivery.
• Create daily social media posts across all platforms
• Attend hockey tournaments, sporting events and trade shows
• Help identify new sales, marketing and partnership opportunities within the hockey and broader sports communities.
• Handle other duties as required.

What We're Looking For

• Fluent in spoken and written English.
• Minimum of two years of experience in customer service.
• Strong communication skills.
• Proficient in Microsoft Excel, Adobe Illustrator and Photoshop. The position will require creating mock-up designs for clients.
• Passionate about hockey, sports and the sports industry, with a strong understanding of hockey culture and the team environment.
• Experience playing, coaching, managing, volunteering or otherwise being involved in hockey would be considered a strong asset.
• Comfortable communicating with coaches, team managers, association representatives, school contacts and other decision-makers.
• Detail-oriented, highly organized and able to manage multiple projects and deadlines.
• A friendly team player with the ability to multitask.
• Willing to learn product knowledge and new technology applications as required.

Apply for the Position

We're excited to learn more about you. Please complete the form below to submit your interest.