What You'll Do

You’ll own the customer experience from the initial conversation through to the completed order.

Your responsibilities will include:

• Responding to inbound inquiries from teams, coaches, managers and organizations
• Speaking with customers by phone, email and online to understand their needs
• Helping customers select jerseys, apparel, colours, styles and customization options
• Creating and modifying customer mockups using Adobe Illustrator and/or Photoshop
• Applying team logos, colours, player names, numbers and other design elements
• Presenting mockups and making customer-requested revisions
• Preparing quotes and following up with prospective customers
• Building relationships and moving opportunities from inquiry to order
• Confirming quantities, sizing, names, numbers, logos and customization details
• Entering approved orders accurately into our ordering system
• Reviewing orders carefully before they are submitted to production
• Coordinating with our production and operations teams when required
• Keeping customers informed throughout the sales and ordering process
• Following up on open opportunities and outstanding approvals
• Identifying opportunities to add additional team apparel, hats and other products to an order

What We're Looking For

You don't need to be a senior graphic designer. You do need to be comfortable taking an existing template and quickly turning a customer's idea into a professional-looking mockup.

 The ideal candidate has:

• Experience with Adobe Illustrator and/or Adobe Photoshop
• Strong written and verbal communication skills
• Confidence speaking with customers on the phone
• Excellent attention to detail
• Good organizational and time-management skills
• The ability to manage multiple customers and orders simultaneously
• A willingness to follow up and ask for the sale
• Comfort learning new software and order-management systems
• The ability to work independently while collaborating with production and sales teams
• Willing to learn product knowledge and new technology applications as required.

What Success looks like

Success in this position isn't just about answering emails. We want someone who takes ownership of opportunities and moves them forward.

You'll be measured on areas such as:

• Speed of response to new inquiries
• Number of quotes and mockups completed
• Quote-to-order conversion rate
• Follow-up activity
• Sales generated
• Average order value
• Order accuracy
• Mockup turnaround time
• Customer satisfaction
• Repeat business

who you'll work with

You'll sit at the centre of the Gitch customer experience.

 Customer → You → Design/Approval → Order → Production

You'll often be the primary person the customer deals with, which means you'll play an important role in how they experience the Gitch brand.

about gitch sportswear

Gitch Sportswear creates custom hockey jerseys, team apparel and headwear for hockey teams and organizations.

We're focused on making custom teamwear easier to buy while delivering great-looking products and an experience that makes teams want to come back season after season.

The Person We're Looking For

You're part salesperson, part designer and part problem-solver.

You can talk to a hockey coach about what they want, jump into Adobe and mock it up, make a few revisions, get the customer excited about the finished product and then make sure every detail of the order is correct before it goes into production.

Most importantly, you take ownership.

When a customer says, “This is what we're thinking…”, you're the person who helps turn that idea into something their team will be excited to wear.

Apply for the Position

We're excited to learn more about you. Please complete the form below to submit your interest.